Refund and Returns Policy

Last updated: January 26, 2026

This Refund and Returns Policy governs the terms under which refunds, cancellations, and returns are handled by WebIndustry for all digital products, software solutions, subscriptions, and services.

1. Scope of Services

WebIndustry provides digital products and services, including but not limited to:

web design and web development
SEO and digital marketing services
SaaS platforms and cloud-based solutions
IPTV applications and subscription services
digital licenses, access credentials, and online tools

All products and services are delivered electronically.

2. Digital Products & Services – No Automatic Refunds

Due to the nature of digital content, all sales are considered final once delivery, activation, or access has begun.

Refunds are not available in the following cases:

digital content has been delivered or downloaded
user access, credentials, or licenses have been issued
a service has started or work has commenced
a subscription has been activated or partially used

By completing a purchase, the customer explicitly agrees to the immediate delivery of digital content and acknowledges the loss of the statutory right of withdrawal.

3. Subscription Services

For subscription-based services (monthly, yearly, or lifetime plans):

no refunds are issued for unused time within an active billing period
cancellation takes effect at the end of the current billing cycle
access remains available until the paid period expires

Failure to cancel a subscription before renewal constitutes acceptance of the next billing cycle.

4. Exceptional Refund Cases

Refunds may be considered only in the following situations:

verified technical failure caused by WebIndustry that permanently prevents service usage
duplicate or erroneous charges
incorrect billing due to system malfunction

Refund requests must be submitted within 7 calendar days from the transaction date.

5. Refund Request Procedure

To request a refund, customers must contact support and provide:

full name or company name
email address used during purchase
transaction reference or proof of payment
detailed description of the issue

📧 Email: info@webindustry.ba

Incomplete or late requests may be declined.

6. Refund Processing

If a refund is approved:

processing time is 7–14 business days
refunds are issued via the original payment method
third-party payment processor fees are non-refundable

7. Abuse & Chargebacks

WebIndustry reserves the right to:

deny refunds in cases of abuse or repeated refund requests
suspend accounts involved in fraudulent activity
dispute chargebacks with payment providers using service logs and access records