{"id":12,"date":"2026-01-26T09:43:25","date_gmt":"2026-01-26T09:43:25","guid":{"rendered":"https:\/\/demo.casethemes.net\/proactive\/?page_id=12"},"modified":"2026-01-26T10:02:15","modified_gmt":"2026-01-26T10:02:15","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/webindustry.ba\/en\/refund_returns\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"12\" class=\"elementor elementor-12\" data-elementor-post-type=\"page\">\n\t\t\t\t        <section class=\"elementor-section elementor-top-section elementor-element elementor-element-cbb0da4 elementor-section-boxed elementor-section-height-default elementor-section-height-default pxl-row-scroll-none pxl-zoom-point-false pxl-section-overflow-visible pxl-section-fix-none pxl-bg-color-none pxl-section-overlay-none\" data-id=\"cbb0da4\" data-element_type=\"section\" data-e-type=\"section\">\n\n                \n                <div class=\"elementor-container elementor-column-gap-default\">\n                <div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-49a6695 pxl-column-none pxl-column-overflow-hidden-no\" data-id=\"49a6695\" data-element_type=\"column\" data-e-type=\"column\">\r\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                     \r\n        \t\t<div class=\"elementor-element elementor-element-d4cb70b elementor-widget elementor-widget-text-editor\" data-id=\"d4cb70b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"389\" data-end=\"417\">Refund Policy<\/h2><p data-start=\"419\" data-end=\"453\"><strong data-start=\"419\" data-end=\"436\">Last updated:<\/strong> January 26, 2026<\/p><p data-start=\"455\" data-end=\"657\">This Refund and Returns Policy governs the terms under which refunds, cancellations, and returns are handled by <strong data-start=\"567\" data-end=\"582\">WebIndustry<\/strong> for all digital products, software solutions, subscriptions, and services.<\/p><h3 data-start=\"659\" data-end=\"683\">1. Scope of Services<\/h3><p data-start=\"685\" data-end=\"770\">WebIndustry provides <strong data-start=\"706\" data-end=\"739\">digital products and services<\/strong>, including but not limited to:<\/p><ul><li data-start=\"773\" data-end=\"805\">web design and web development<\/li><li data-start=\"808\" data-end=\"844\">SEO and digital marketing services<\/li><li data-start=\"847\" data-end=\"889\">SaaS platforms and cloud-based solutions<\/li><li data-start=\"892\" data-end=\"937\">IPTV applications and subscription services<\/li><li data-start=\"940\" data-end=\"996\">digital licenses, access credentials, and online tools<\/li><\/ul><p data-start=\"998\" data-end=\"1053\">All products and services are delivered electronically.<\/p><hr data-start=\"1055\" data-end=\"1058\" \/><h3 data-start=\"1060\" data-end=\"1117\">2. Digital Products &amp; Services \u2013 No Automatic Refunds<\/h3><p data-start=\"1119\" data-end=\"1239\">Due to the nature of digital content, <strong data-start=\"1157\" data-end=\"1191\">all sales are considered final<\/strong> once delivery, activation, or access has begun.<\/p><p data-start=\"1241\" data-end=\"1294\">Refunds are <strong data-start=\"1253\" data-end=\"1270\">not available<\/strong> in the following cases:<\/p><ul><li data-start=\"1297\" data-end=\"1347\">digital content has been delivered or downloaded<\/li><li data-start=\"1350\" data-end=\"1406\">user access, credentials, or licenses have been issued<\/li><li data-start=\"1409\" data-end=\"1454\">a service has started or work has commenced<\/li><li data-start=\"1457\" data-end=\"1510\">a subscription has been activated or partially used<\/li><\/ul><p data-start=\"1512\" data-end=\"1681\">By completing a purchase, the customer <strong data-start=\"1551\" data-end=\"1572\">explicitly agrees<\/strong> to the immediate delivery of digital content and acknowledges the loss of the statutory right of withdrawal.<\/p><hr data-start=\"1683\" data-end=\"1686\" \/><h3 data-start=\"1688\" data-end=\"1716\">3. Subscription Services<\/h3><p data-start=\"1718\" data-end=\"1787\">For subscription-based services (monthly, yearly, or lifetime plans):<\/p><ul><li data-start=\"1791\" data-end=\"1862\">no refunds are issued for unused time within an active billing period<\/li><li data-start=\"1865\" data-end=\"1932\">cancellation takes effect at the end of the current billing cycle<\/li><li data-start=\"1935\" data-end=\"1991\">access remains available until the paid period expires<\/li><\/ul><p data-start=\"1993\" data-end=\"2090\">Failure to cancel a subscription before renewal constitutes acceptance of the next billing cycle.<\/p><hr data-start=\"2092\" data-end=\"2095\" \/><h3 data-start=\"2097\" data-end=\"2128\">4. Exceptional Refund Cases<\/h3><p data-start=\"2130\" data-end=\"2193\">Refunds may be considered <strong data-start=\"2156\" data-end=\"2164\">only<\/strong> in the following situations:<\/p><ul><li data-start=\"2196\" data-end=\"2286\">verified technical failure caused by WebIndustry that permanently prevents service usage<\/li><li data-start=\"2289\" data-end=\"2321\">duplicate or erroneous charges<\/li><li data-start=\"2324\" data-end=\"2369\">incorrect billing due to system malfunction<\/li><\/ul><p data-start=\"2371\" data-end=\"2458\">Refund requests must be submitted within <strong data-start=\"2412\" data-end=\"2431\">7 calendar days<\/strong> from the transaction date.<\/p><hr data-start=\"2460\" data-end=\"2463\" \/><h3 data-start=\"2465\" data-end=\"2496\">5. Refund Request Procedure<\/h3><p data-start=\"2498\" data-end=\"2562\">To request a refund, customers must contact support and provide:<\/p><ul><li data-start=\"2565\" data-end=\"2592\">full name or company name<\/li><li data-start=\"2595\" data-end=\"2631\">email address used during purchase<\/li><li data-start=\"2634\" data-end=\"2677\">transaction reference or proof of payment<\/li><li data-start=\"2680\" data-end=\"2715\">detailed description of the issue<\/li><\/ul><p data-start=\"2717\" data-end=\"2750\">\ud83d\udce7 <strong data-start=\"2720\" data-end=\"2730\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2731\" data-end=\"2750\">info@webindustry.ba<\/a><\/p><p data-start=\"2752\" data-end=\"2796\">Incomplete or late requests may be declined.<\/p><hr data-start=\"2798\" data-end=\"2801\" \/><h3 data-start=\"2803\" data-end=\"2827\">6. Refund Processing<\/h3><p data-start=\"2829\" data-end=\"2853\">If a refund is approved:<\/p><ul><li data-start=\"2856\" data-end=\"2899\">processing time is <strong data-start=\"2875\" data-end=\"2897\">7\u201314 business days<\/strong><\/li><li data-start=\"2902\" data-end=\"2954\">refunds are issued via the original payment method<\/li><li data-start=\"2957\" data-end=\"3012\">third-party payment processor fees are non-refundable<\/li><\/ul><hr data-start=\"3014\" data-end=\"3017\" \/><h3 data-start=\"3019\" data-end=\"3045\">7. Abuse &amp; Chargebacks<\/h3><p data-start=\"3047\" data-end=\"3081\">WebIndustry reserves the right to:<\/p><ul><li data-start=\"3084\" data-end=\"3144\">deny refunds in cases of abuse or repeated refund requests<\/li><li data-start=\"3147\" data-end=\"3197\">suspend accounts involved in fraudulent activity<\/li><li data-start=\"3200\" data-end=\"3282\">dispute chargebacks with payment providers using service logs and access records<\/li><\/ul><hr data-start=\"3284\" data-end=\"3287\" \/><h3 data-start=\"3289\" data-end=\"3310\">8. Policy Updates<\/h3><p data-start=\"3312\" data-end=\"3428\">This policy may be updated at any time. Continued use of our services constitutes acceptance of the current version.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy Last updated: January 26, 2026 This Refund and Returns Policy governs the terms under which refunds, cancellations, and returns are handled by WebIndustry for all digital products, software solutions, subscriptions, and services. 1. Scope of Services WebIndustry provides digital products and services, including but not limited to: web design and web [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy<\/title>\n<meta name=\"description\" content=\"WebIndustry provides digital products and services including web development, SEO, SaaS solutions, IPTV applications, subscriptions, and digital licenses.\" \/>\n<meta name=\"robots\" content=\"index, nofollow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webindustry.ba\/en\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" 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